Delivery Information

Delivery

  • We offer FREE Royal Mail 1st class, signed for delivery for all UK orders over £50.
  • For international shipping please email customer services to request a shipping calculation. cs@definedapparel.co.uk
  • All orders are shipped directly from our UK warehouse within 24-48 hours of the order being placed.
  • Orders received on weekdays before 15:00 GMT will be shipped out the same day. Orders placed after this time will be sent the next day. Orders placed on the weekend will be shipped on Monday.
  • The estimated shipping time begins from the day your order is despatched.
  • Please note that we are unable to make any changes or cancellations once the order has been placed.

Returns

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at cs@definedapparel.co.uk. Once your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any returns questions at cs@definedapparel.co.uk.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please note that it can take 7-10 working days for your bank or credit card company to process and post the refund too.

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