All of your frequently asked questions in one place
Products must be returned within 28 days of receiving your order.
Products must be unworn and unwashed with all tags still attached (if your item had tags when you received it).
Sale items are only available for exhcnage depending on stock availability.
No, you are responsible for the cost of your return. We recommend using a tracked service as we are not liable for any packages that do not arrive with us. Please ensure you keep your proof of postage receipt.
Women’s swimwear can only be returned if the hygiene seal is still intact.
Men’s swimwear can’t be returned for hygiene reasons.
Underwear can be returned as long as the hygiene strip has not been removed.
If an item is marked as Final Sale, this item is non-returnable.
Face masks cannot be returned or refunded due to health protection reasons.
Socks can be returned if they are sealed in their original packaging.
Items must be in new and unworn condition, as well as being in their original packaging. Returns with signs of use will be rejected.
Any sign of scent (including deodorant) or animal hair will result in the return being rejected.
If you have requested an exchange for an item which is more expensive then your return item, your order will be refunded and you will need to place a new order for your desired product.
Returns registered separately cannot be returned as one, even if they are from the same order. Combining registered returns will slow down the refund process!
Please enter your tracking or order number here to see if we've received your order back to our warehouse.
The tracking number can be found on your return confirmation email, while your order number (e.g. #1234) can be found on your original order confirmation.
*Please note, depending on the country you're from & the returns courier you choose when returning your item(s), delivery times back to our warehouse can vary. Please ensure you retain your proof of postage.
We only offer refunds onto the original payment method used to make the order.
For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
Refunds will be actioned within 14 days from the date we receive your order back to our warehouse. Please note it can take up to an additional 5 days for your refund to appear in your account once processed.
Anything accidentally or incorrectly returned our way (that’s not a Defined item) will be the responsibility of the sender, not Defined.
We’ll always do our very best to help out, but unfortunately can’t make any promises!
Products purchased from a Defined event will be refunded with store credit in the full amount. We don’t provide cash refunds for products purchased at events. If you wish to return something from a pop-up store please contact Customer Support.
Sale items are only available for exchange of the same item or another item. This also subject to availability.
